CUSTOMER SERVICE:
1. How do I contact Customer Service?
Ensuring that you are completely satisfied with your doozie.com shopping experience is our highest priority. For your convenience, you can contact us at cs@doozie.com. We will answer your question within 48 hours.

SHIPPING AND BILLING:
2. What is doozie.com’s shipping policy?
Please click here to see doozie.com’s shipping policy.

3. Will my order be subject to sales tax?
Doozie.com is required to charge sales tax on nonprescription orders shipped to addresses in the state of New York, the location of our corporate headquarters. The tax rate applied to your order will match the current rate at the location of our corporate headquarters. Therefore, the sales tax rate applied to your order may be different from your local rate.

4. My order arrived missing an item, what should I do?
We sincerely apologize for any items missing from your order. Please verify that the missing item is not on backorder or did not ship separately.  You can verify this by reviewing the invoice included in your shipment.

If the item that you are missing is on your printed invoice, but not included in your order, please email us using the following address: cs@doozie.com.

In your email, please include the following information and a Customer Care Specialist will respond to your message as quickly as possible:
• Your order number.
• The name of the product you did not receive in your order.
• Whether you prefer a refund or a replacement order.

5. Is checkout on your site in US dollars?
Yes - all prices during the chout process are listed in US dollars.  Click here to go to the Universal Currency Converter for the most current exchange rates.

RETURNS AND CANCELLATIONS:
6. What is the doozie.com’s return policy?
Please click here to see doozie.com’s return policy.

7. What address do I send my returned order to?
Please return your order to:
Doozie.com
Attn: Returns
1230 Avenue of the Americas
7th Floor
New York NY 10020

8. My order was damaged or defective, how do I get a replacement?
We are very sorry to hear that your order arrived damaged or defective. Doozie.com tries to always provide the highest level of service possible.

We will be happy to replace the damaged/defective items in your order. In some cases, we may request that you send the damaged/defective items back to us, while in other cases we will request that you dispose of the items appropriately. Please do not throw away your damaged/defective items until your have spoken with a Customer Care Specialist.

To have this issue resolved in the most time efficient manner, we ask that you contact a Customer Care Specialist by emailing us at: cs@doozie.com

In your email, please include the following information:
• Your order number
• The name of the product you received damaged or defective.
• Whether you prefer a refund or a replacement order.

A Customer Care Specialist will respond to your message as quickly as possible.

CUSTOMS:
9. What happens if my order is seized?
If the product is undamaged, and not opened by customs, we will re-ship to you again, if you pay the re-shipping cost. If you order products from us that are not accepted by customs in your country and customs either seizes the products or destroys them, or returns the products to us destroyed, the loss is the customer’s and not Doozie.com’s. We will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Doozie.com’s will not be held liable for any customs duties or taxes that arise from your local customs office.

10. Are there extra fees I must pay to recoup my order?
Doozie.com’s will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you refuse to pay your local duty or tax and the carrier bills Doozie.com for the unpaid charges, we will re-charge you for the applicable amount.

PRIVACY AND SECURITY:
11. How do I ensure that my billing information is secure?
Our Secure Shopping Guarantee protects you while you shop our web site, so that you never have to worry about credit card safety, or the misuse of your credit card information.

When shopping with Doozie.com, you can shop with confidence. When making your purchases on our secure server, you are protected by the most advanced Secure Socket Layer (SSL) technology.  By using SSL technology, your order information is encrypted to avoid decoding of your credit card information by anyone other than Doozie.com. This makes your on-line buying even more secure than purchasing by telephone. 

12. What is the doozie.com’s privacy policy?
Please click here to see doozie.com’s privacy policy.

NOT A SUBSTITUTE FOR MEDICAL ADVICE:
Please understand that information on this site is provided for informational purposes and is not meant to substitute the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Customer reviews are provided for informational purposes only. Customer reviews reflect the individual reviewer's results and experiences only and are not verified or endorsed by doozie.com. Actual results may vary among users.